Privacy Policy

PRIVACY POLICY

Last updated: 22/05/2025

At BLAGEUR, accessible via https://www.blageur.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679) and applicable Belgian privacy laws.

1. DATA CONTROLLER

The entity responsible for processing your data is:

CLOUTGHENT / IBEN VERSTRICHT
VAT / Business Registration Number: BE0745828545
Registered Address: Oudenaardsesteenweg 847, 9420 Burst, Belgium
Email: info@blageur.com

2. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

Identification data: Name, surname, date of birth
Contact information: Email address, telephone number, shipping and billing address
Order details: Purchase history, payment method (note: we do not store full card details)
Account information: Username, password (encrypted)
Technical data: IP address, browser type, device information, referring URLs, and cookies
Communication data: Emails, contact forms, and chat history
Marketing preferences: Your choices for receiving newsletters and promotions

3. HOW WE COLLECT YOUR DATA

Your data is collected through:

Direct interaction (placing an order, subscribing to newsletters, contacting us)
Automatic tracking via cookies and analytics tools (e.g., when browsing our website)
Third-party integrations (e.g., payment providers, shipping partners, social media platforms)

4. WHY WE PROCESS YOUR DATA

We use your personal data for the following purposes:

To process and deliver your orders
To communicate with you regarding your purchase or inquiries
To manage your customer account
To improve our website and user experience
For legal and tax compliance
For marketing, only with your explicit consent
To detect and prevent fraud or abuse of our services

5. LEGAL GROUNDS FOR PROCESSING

We process your data on one or more of the following legal bases:

Performance of a contract: For processing and fulfilling your orders
Legal obligation: For compliance with tax and accounting laws
Legitimate interest: To improve our services and prevent fraud
Consent: For sending newsletters or promotional materials (you may withdraw consent at any time)

6. DATA RETENTION

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. Typically:

Customer and order data: up to 7 years (for accounting and tax obligations)
Marketing data: until you withdraw consent
Account data: as long as the account is active

7. SHARING YOUR DATA

We only share your personal data with:

Payment processors (e.g., Stripe, PayPal)
Delivery partners (e.g., Bpost, DHL)
Email service providers (e.g., Mailchimp)
IT and hosting providers (e.g., website hosting, analytics tools)
Legal or governmental authorities when legally required

We never sell your personal data to third parties.

8. YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

Right to access – obtain a copy of your data
Right to rectification – correct incorrect or incomplete data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing based on legitimate interest or for direct marketing
Right to withdraw consent at any time (for example, to unsubscribe from emails)

To exercise your rights, contact us at: info@blageur.com

9. COOKIES

We use cookies and similar tracking technologies to improve your experience and analyze traffic. For full details, please refer to our Cookie Policy (to be created separately if needed).

10. DATA SECURITY

We take appropriate technical and organizational measures to protect your data, including:

SSL encryption
Firewalls and secure server environments
Access control and staff confidentiality procedures

11. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children without parental consent.

12. INTERNATIONAL TRANSFERS

Your data may be transferred to and processed outside of the European Economic Area (EEA) only when adequate safeguards (e.g., standard contractual clauses) are in place.

13. COMPLAINTS

If you believe your data has been handled incorrectly, you can lodge a complaint with the Belgian Data Protection Authority (GBA):

Website: https://www.gegevensbeschermingsautoriteit.be
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date. We encourage users to review it regularly.

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